Frequently Asked Questions
At Not Labs, we operate with a documentation-first, compliance-focused approach to research compounds and peptides. Every production batch undergoes independent third-party laboratory testing to verify compound identity and reported purity before release.
Batch-specific Certificates of Analysis (COAs) are published directly on each product page so researchers can review verified analytical data prior to purchasing.
Below you’ll find answers to common questions about ordering, laboratory testing standards, COA documentation, shipping timelines, storage guidance, and research-use policies.
For a detailed overview of our analytical standards and verification process, visit our Quality & Testing page.
If your question is not addressed below, please submit an inquiry through our Contact page.
Brand & Quality
Not Labs operates under a documentation-first, compliance-focused quality model. Every released production batch undergoes independent third-party laboratory testing to verify compound identity and reported purity prior to distribution.
Batch-specific Certificates of Analysis (COAs) are published directly on each product page so researchers can review analytical data before placing an order. We prioritize transparency, batch traceability, and consistent verification standards over marketing claims.
Our complete analytical framework and verification standards are detailed on our Quality & Testing page.
All products are tested by independent third-party laboratories prior to release. Testing verifies compound identity and reported purity levels and is tied to specific production lot numbers.
Batch documentation is published directly on each product page to support transparent review.
Our full verification methodology, testing standards, and documentation process are outlined on our Quality & Testing page.
Yes. Each released production batch is accompanied by a batch-specific Certificate of Analysis (COA).
COAs are published directly on the corresponding product page prior to purchase so researchers can review analytical results before ordering.
A Certificate of Analysis (COA) is an independent laboratory document verifying compound identity, reported purity percentage, and testing methodology.
COAs typically include:
• Production batch or lot number
• Testing date
• Analytical method (such as HPLC or related techniques)
• Reported purity result
For a deeper overview of our verification standards and analytical framework, visit our Quality & Testing page.
Ordering & Eligibility
We serve independent researchers, laboratories, and institutions engaged in scientific investigation. All products are strictly designated for research use only and are not approved for human or veterinary use.
Batch-specific Certificates of Analysis (COAs) are published directly on each product page before purchase. Researchers can review analytical testing results, compound identity confirmation, and reported purity levels associated with the specific lot number.
For a full explanation of our testing standards and documentation process, visit our Quality & Testing page.
Regulations surrounding research compounds vary by jurisdiction and may change over time. Customers are responsible for understanding and complying with applicable local, state, and federal regulations prior to purchase.
Not Labs does not provide legal guidance regarding regulatory classification in specific regions.
Product Handling & Storage
Most peptide products are supplied in lyophilized (freeze-dried) powder form to support compound stability during storage and shipping.
Unopened products should be stored in a cool, dry environment away from direct light and moisture. Storage recommendations may vary by compound.
Refer to the product page and batch-specific documentation for compound-level handling guidance.
Shelf life varies by compound and storage conditions. Refer to the corresponding product page and batch documentation for compound-specific stability information.
Shipping & Fulfillment
Shipping availability is displayed at checkout. Customers are responsible for ensuring compliance with local regulations prior to ordering.
For full details, review our Shipping & Returns Policy.
Orders are typically processed within 1–2 business days after payment confirmation. Delivery timelines depend on carrier selection and destination.
Tracking information is provided once an order ships so customers can monitor transit progress directly through the shipping carrier.
For full details, please review our Shipping & Returns Policy.
Yes. Tracking information is provided once your order ships.
Orders are shipped in secure, tamper-evident packaging designed to protect product integrity during transit. External packaging does not disclose product contents. All shipments are packed to minimize damage and maintain proper handling conditions during delivery.
If your order arrives damaged or incorrect, contact support within 48 hours of delivery and include your order number and clear photos. We will review the case and provide an appropriate resolution.
Returns & Policies
Returns are accepted within 14 days of delivery for unopened items in original sealed packaging. Proof of purchase is required.
For full return eligibility details, review our Shipping & Returns Policy.
Shipping fees are non-refundable unless the error was on our end.
Customers are responsible for any customs duties or import fees imposed by their jurisdiction.
Business & Partnerships
Bulk and wholesale inquiries may be submitted through our Contact Page for review.
Partnership inquiries may be submitted through our Contact Page.
Compliance & Research Use
“For research use only” indicates that products are intended strictly for laboratory, analytical, or investigational research purposes. They are not approved for human consumption, veterinary use, therapeutic application, or clinical use.
Not Labs does not provide usage guidance, dosing information, or administration recommendations.
Still have questions?
Reach out to us at hello@notlabs.co and our team will be happy to assist you.
*Disclaimer: All Not Labs products are intended for research use only. They are not for human or veterinary consumption. No information on this site should be interpreted as advice, guidance, or recommendation for human use.*