Shipping & Returns Policy
At Not Labs, every order is handled with precision, secure packaging, and strict compliance standards. We prioritize fast processing, transparent communication, and reliable fulfillment so you can order with confidence.
Shipping Policy
Order Processing
• Orders are processed within 1–2 business days (excluding weekends and holidays).
• Orders placed after business hours may begin processing the next business day.
Shipping & Packaging
• Orders are shipped in secure, tamper-evident packaging.
• Tracking information is provided once the order ships.
Shipping Availability
• Shipping is available to approved locations as shown at checkout.
• Customers are responsible for ensuring products comply with local laws and regulations.
Address Accuracy
• Customers are responsible for providing accurate shipping information.
• Not Labs is not responsible for delays or losses due to incorrect addresses.
Transit Delays
• Once shipped, delivery timelines depend on the carrier.
• Not Labs is not responsible for carrier-related delays, customs processing, or transit disruptions.
Returns & Exchanges
We want you to feel confident in your purchase. Due to the nature of research-only products, returns are limited.
Return Eligibility
• Returns are accepted within 14 days of delivery.
• Items must be unopened and in original, sealed packaging.
• Proof of purchase is required.
Non-Eligible Returns
• Opened, used, or tampered items cannot be returned.
• Shipping fees are non-refundable.
• Returns must be authorized before being sent back.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
• Contact us within 48 hours of delivery.
• Include your order number and clear photos.
• We will review and provide an appropriate resolution.
Refund Processing
• Approved refunds are processed to the original payment method.
• Please allow 5–10 business days for processing after approval.
For questions about shipping or returns, please contact our support team